Yes — messages are fully customizable. We typically start salons on proven templates that perform best based on real data, but you’re always free to tweak the wording to match your voice and brand

Swing Seed focuses exclusively on Google reviews. We’ve found that concentrating on one platform drives the most meaningful impact for local visibility and client trust.

Nope! We handle everything—from setup to automation—so you can stay focused on running your business. Swing Seed takes care of the technical side, ensuring your reputation management system runs smoothly.

Yes. Timing is adjustable, but we strongly recommend sending requests 2–3 hours after an appointment. Based on experience with 50+ salons, this window performs better than immediate sends, which often get missed or ignored.

Yes! Our first move is usually a “Review Reactivation” campaign, reaching out to your past customers—often resulting in 10–20% leaving a review.

No hidden fees here. The only additional charge is for the actual cost of texts, which we pass through at cost (usually under $5/month for most clients depending on volume).

Absolutely. We provide starter designs, real examples, and can create 3–5 image options for you to choose from if you’re not sure where to start. You can also bring your own ideas — we’ll help refine them.

Yes. If multiple locations operate under the same booking system, they can be supported within one account. For more complex setups — such as independent contractors or mixed systems — we’ll help assess the best structure and pricing.

Nope! There’s no limit. We've helped clients collect thousands of reviews. The number you get depends on how many customers you serve, your industry, and the experience you provide.

No. Swing Seed does not support review gating, as it goes against Google’s policies. All review requests are sent ethically and compliantly to protect your listing long-term.

Yes! We provide analytics and reporting so you can see exactly how your review strategy is performing.

Of course! You’ll get access to a dashboard to track all your reviews and performance data.

We monitor reviews closely and flag negative ones as they come in. When appropriate, we assist with appeals and removal requests to Google, with an average removal success rate of around 75%, depending on the situation.

Swing Seed only accesses the minimum information needed to personalize review requests — typically a client’s name and phone number. All permissions are controlled on your end, and no sensitive booking or payment data is ever accessed.

Support is very personal. We’re a family-owned business, and clients can call or text us directly if they need help. Our priority is making sure you’re happy with the experience and seeing real results.

Swing Seed is month-to-month with no contracts, and you can cancel anytime. After cancellation, there is a four-month cool-down period before restarting — this helps us prioritize salons committed to long-term growth and consistent results.

While our specialty and primary focus is the beauty industry, Swing Seed works with a wide range of small businesses. That said, our systems, messaging, and creative approach are built specifically with beauty pros in mind.

Most salons notice a clear increase in reviews over time, which often leads to better local rankings, more calls, and increased walk-ins. Results compound with consistency — this works best for businesses committed to steady growth.