Frequently Asked Questions
How does Swing Seed work?
We automate the process of requesting, responding to, and repurposing Google reviews for your business. We send personalized images via text and email with your customer’s name on them. Then we respond to each review and repurpose your 5-star reviews into social media content we create and post for you. Best of all—we integrate into your current process so you don’t have to change or do a thing!
Is Swing Seed compatible with all business types?
Yes, we can work with any type of business—as long as they collect contact information from their clients.
Do I need to be heavily involved in the setup and management of these services?
Nope! We handle everything—from setup to automation—so you can stay focused on running your business. Swing Seed takes care of the technical side, ensuring your reputation management system runs smoothly.
What happens if a customer leaves a negative review?
We take negative reviews seriously, responding with kindness and a proactive attitude. We’ll notify you if one comes in, and we’ll help make things right. That said, negative reviews are rare—our average rating across thousands of reviews is 4.987.
Can I use Swing Seed to collect reviews from past customers?
Yes! Our first move is usually a “Review Reactivation” campaign, reaching out to your past customers—often resulting in 10–20% leaving a review.
Are there any hidden fees associated with Swing Seed?
No hidden fees here. The only additional charge is for the actual cost of text & email messages, which we pass through at cost (usually under $5/month for most clients depending on volume).
Yes, we can discuss any customizations you'd like to add. However, we also provide tested scripts that are proven to perform!
How do I integrate Swing Seed with my existing systems?
We integrate with over 6,000 apps! Our goal is to blend seamlessly into your current workflow—you won’t need to change a thing.
Is there a limit to the number of reviews I can collect with Swing Seed?
Nope! There’s no limit. We've helped clients collect thousands of reviews. The number you get depends on how many customers you serve, your industry, and the experience you provide.
What platforms does Swing Seed support for collecting reviews?
We can direct review requests to platforms like Yelp, Facebook, and Angie. However, we prioritize Google Reviews because of the huge boost they give to your local rankings and online visibility.
Can I track the progress of my review collection efforts?
Yes! We provide analytics and reporting so you can see exactly how your review strategy is performing.
Does Swing Seed offer any reporting or analytics features?
Of course! You’ll get access to a dashboard to track all your reviews and performance data.
How does Swing Seed handle customer data and privacy?
We take privacy seriously. We only use your customer data to request reviews on your behalf. We never share or sell any information. (See our privacy policy in the site footer for more details.)
Can Swing Seed help me respond to reviews?
Yes! We’ll write personalized responses using the reviewer’s first name and the content of the review—saving you hours.
What kind of support is available if I have questions or issues?
Customer satisfaction is huge for us. We offer same-day support via text and email. For complex issues, we’ll hop on a support call.
Can Swing Seed integrate with my CRM system?
Most likely, yes! We integrate with over 6,000 tools and aim to plug directly into your workflow with no disruption.
Are there any restrictions on the geographic location of my business to use Swing Seed?
Not at all—we can work with clients anywhere.
© Copyright 2025. SWING SEED LLC. All Rights Reserved.